Eric Egan

Eric Egan
Policy Fellow for e-Government
Information Technology and Innovation Foundation

Eric Egan is a Policy Fellow for e-Government at the Information Technology and Innovation Foundation. He researches digital transformation in government and how technology can help the public sector achieve mission objectives in innovative and effective ways.

Prior to joining ITIF, Eric spent seven years as a management consultant where he helped state and local agencies implement IT solutions and improve their business processes alongside technology. His other work experience includes evaluating STEM education programs at a workforce development nonprofit, interning at a federal agency, and teaching high school math. Eric has a Master of Public Affairs from the University of Texas at Austin and a Bachelor of Arts in U.S. History from the University of Chicago.

Recent Publications

April 22, 2022

The federal government has learned a lot since the episode in 2013. By looping in the right stakeholders in the planning stage, the product team was able to work collaboratively to come up with the best approach.

April 15, 2022

Many government websites aren’t mobile-friendly, easily navigable, or effectively utilizing data. The IRS’ “Where’s My Refund?” tool has all of these problems. These issues are emblematic of federal government websites in general, namely offering a poor customer experience that lacks easy access to information and services that users expect from modern websites.

April 11, 2022

Agencies should adopt new ways of working that are conducive to change and thus better serve IT modernization.

March 30, 2022

While the new Federal IT Dashboard looks nice and delivers partly on the “premier user-centric site” self-designation through a clean and navigable user interface, the website fails to present the underlying data in a way that most users can interpret and ultimately falls short as a tool that different stakeholders can leverage to explore federal IT investments and initiatives.

March 22, 2022

The Technology Modernization Fund (TMF)—a working capital fund created by Congress to help bring federal government information technology (IT) systems into the modern age —is essential to leveraging technology investments to improve specific mission outcomes across the whole government.

March 8, 2022

Last year, President Biden issued two executive orders (EOs) that mandated federal agencies invest in cybersecurity and customer experience (CX).

February 18, 2022

The much-publicized flap over the IRS’s now-scuttled plans to use facial recognition software to improve its identity verification process obscured the fact that it appears to be moving in the right direction by making concerted, innovative efforts to modernize how it does business.

February 10, 2022

Using lessons learned from previous “.gov” rollouts and making thoughtful considerations on technical design and customer experience, demonstrates encouraging progress for federal e-government efforts.

February 4, 2022

To maximize the impact of the program, the TMF should assist eligible agencies by improving transparency in the approval process, establishing more explicit criteria for which projects meet more forgiving repayment schedules, encourage agencies to partner with the private sector on proposals, and direct agency Chief Information Officers (CIOs) to submit at least one proposal by the end of the year.

Recent Events and Presentations

June 2, 2022

Federal agencies routinely use a mix of custom and commercial off-the-shelf, or COTS, products for their enterprise and customer-facing IT solutions.