Using lessons learned from previous “.gov” rollouts and making thoughtful considerations on technical design and customer experience, covidtests.gov demonstrates encouraging progress for federal e-government efforts.
Using lessons learned from previous “.gov” rollouts and making thoughtful considerations on technical design and customer experience, covidtests.gov demonstrates encouraging progress for federal e-government efforts.
Despite legislative requirements, many federal government websites are not accessible for people with disabilities. This creates obstacles for millions of Americans, especially as the COVID-19 pandemic has moved many government services online.
The IRS’ poor performance exemplifies the difficulty Americans with disabilities can face when trying to execute important and necessary tasks like paying their taxes, as well as the failure of many federal government agencies to provide equal access for all citizens.
States should ensure e-government services are available to all by making their websites more accessible for people with disabilities, Daniel Castro writes for Government Technology.
A detailed review of 400 state government websites finds that while some states have much better sites than others, every state has room to significantly improve so that it better serves the public with easy and secure access to e-government services and information.